Xtreme HD IPTV

Refund Policy

Last updated: September 18, 2026

1. 7-Day Money-Back Guarantee

New subscriptions purchased directly from Xtreme HD IPTV are covered by a 7-day money-back guarantee, starting from the date of activation, if the Service does not function as described due to a genuine technical failure on our end.

2. What Qualifies for a Refund

  • Your credentials were never delivered after successful payment.
  • The Service was unable to connect or stream at all, despite following our setup instructions and troubleshooting steps with our support team.
  • A confirmed, sustained outage on our end prevented you from using the Service for a significant portion of the guarantee window.

3. What Does Not Qualify for a Refund

  • Change of mind after successful activation and use of the Service.
  • Issues caused by your own internet connection, device, router configuration, or use of an incompatible or unsupported IPTV player app.
  • Requests made after the 7-day guarantee window has passed.
  • Renewals of an existing subscription (the guarantee applies to new subscriptions only, since service quality has already been demonstrated).
  • Accounts suspended or terminated for violating our Terms of Service, including credential sharing or resale without authorization.
  • Free trial requests, which are provided at no cost specifically so you can evaluate the Service before purchasing.

4. How to Request a Refund

Contact our support team on WhatsApp or through our contact page within the guarantee window, including your order details and a description of the technical issue. We will work with you on troubleshooting first; if the issue cannot be resolved and qualifies under this policy, we will process your refund to the original payment method.

5. Processing Time

Approved refunds are typically processed within a few business days, though the time for funds to appear back in your account depends on your payment method and provider.

6. Reseller & Bulk Credit Purchases

Credits or panels purchased under a reseller agreement are governed by the specific terms agreed with our reseller team and are generally non-refundable once credits have been issued or used, given their bulk discounted pricing.

7. Contact

For any refund questions, reach out through our contact page or our official WhatsApp support line before opening a payment dispute — we resolve the vast majority of issues directly.